Since Chuck’s Car Care Center opened in 1982 in Oak Ridge, TN, Chuck Hope’s ability to organize, prioritize, and delegate work, coupled with his analytical, interpersonal, and leadership skills, makes him the top candidate for working with customers and solving the day-to-day issues that arise in the business. These skills also provide the perfect backdrop for Chuck’s active community involvement.
Oak Ridge Chamber of Commerce
Chair elect, 2009
Bronze Millennium partner and active member
Oak Ridge Convention and Visitors Bureau (ORCVB)
Chairman of the Board of Directors, 2007
Board of Directors, 2006-2011
Oak Ridge City Council
Four-year term, 2012
Leadership Oak Ridge
Oak Ridge Beer Permit
Coach administrator with AYSO Region 390 of Oak Ridge for 3 years
Field Coordinator/City Liaison for Soccer Club of Oak Ridge for over 2 years
Habitat for Humanity of Anderson County
Several Board positions with Tennessee Dirt Karting Association
Ulter Project host in 2005 and 2010
Youth soccer team coach in Oak Ridge for more than 18 years
Leadership Oak Ridge (2005)
Management Success Program (2004)
Automotive Service Excellence (ASE) Certification (1991)
Graduated from Oak Ridge City Schools (1980)
Terry Stockton, Technician
Terry has lived in Oliver Springs all his life. He is married to Kathy and they have three children and ten grand children.
Before coming to Chuck’s Car Care Center, Terry worked at the local Oak Ridge GM dealership since 1992.
He started at Ray Adcox Chevrolet, then he moved to Fox Chevrolet; he completed his dealership career at Paul Benton Motors.
After that he joined the Chuck’s Car Care Center team. He really enjoys working at Chuck’s!
He likes the atmosphere and the people he works with. He enjoys meeting our customers and getting to know them. He looks forward to helping you with your automotive needs.
Cari Queener, Office Administrator
Cari had been our office administrator for three years and is a vital part of our daily operations. She tends to all the details that are necessary to keeping a business running smoothly.
She manages all of our business accounts, keeps our filling system in order, and takes care of inventory for the office and shop.
Cari is a native of Oak Ridge and graduated from Clinton High School. She has a ten-year-old daughter named McKenzie.
In addition to her hard work at Chuck’s Car Care Center, Cari also stays busy with sports and enjoys softball and basketball.
She also coaches McKenzie’s softball, basketball, and volleyball teams. Cari is close to her mother, Jessica, and the rest of her family. Most of them live out west and they do a lot of visiting back and forth.
Jamie Hernandez, Technician
Jamie was born and raised in California. He graduated from automotive school and received his ASE certification in 1998 and has been working in the industry ever since. Jamie worked at a Nissan dealership for many years and is our go-to guy for Nissan questions and repairs. He recently moved to Tennessee and has found a spot here in the Chuck’s Car Care family.
Be Car Care Aware
Better Business Bureau
Federated Auto Parts
Oak Ridge Chamber of Commerce
The History of Chuck’s Car Care Center
In 1982, at the tender age of 19, Chuck Hope opened Chuck’s Turnpike Gulf Station in Oak Ridge, TN. Chuck grew up around the automotive industry; his father owned and managed several gas stations and was a skilled repairman. Initially, Chuck studied masonry after high school, determined to take a different path than his father had. As fate would have it though, he had the opportunity to buy the car repair business from the previous owner, who had hit a wall of frustration and was looking for a way out. He used all of the money he had saved, along with a dose of ambition and a lot of dumb luck, and opened the station. Early on, he recognized he was going to need some help, so he asked his father to come on board. While Chuck put himself through technical school, the father and son team did everything they could to get the business up and running. The same year he started the business Chuck married his high school sweetheart, Mary, who was very understanding of his round-the-clock work schedule. She knew that one day, they would have a successful business and would have time together later. They started a family and Chuck continued working all hours to keep the business afloat.
Fatherly Advice Brings Changes
With two small boys and a very patient wife, a wise man told Chuck that if he did not make time for his family, they would be grown up and gone before he knew it. The wise man was Chuck’s own father, who was speaking from personal experience. That very week, Chuck stopped working on the weekends and has not worked a weekend or holiday since. It was the best advice his father ever gave him.
After about ten years in business, in 1991, Chuck knew it was time for another change. If he was going to make the business bigger and better, he needed to stop selling gasoline and find a larger place to work out of. He took the biggest risk in Chuck’s history and decided to stop selling gasoline altogether and put everything he had into automotive repair work. He changed the name to Chuck’s Car Care Center, moved to a new location, and resumed his workaholic patterns of 18-hour days (but still, no weekends!). When his youngest son asked him why he didn’t come home at night to read bedtime stories, Chuck again made big changes.
The next day, he put an ad in the paper and started the process of moving himself out of the shop and into the front office full-time. This is how Chuck’s operated for the next several years, with two technicians and a steady stream of business.
The Man in the Mirror
Chuck soon realized that being busy does not equal being profitable. He and his techs were churning out work in the shop, and he thought he was making money, but he always came up short when it was time to pay himself. Soon, the bills started piling up and the dream of owning a successful business kept getting further and further away. One day, he looked in the mirror while he was brushing his teeth, and he saw the same burnt-out guy he had bought the business from years before staring back at him. He had become the guy that hit a wall of frustration and he was totally astounded. How could this happen to him?
He was deep in debt, barely making any money, and completely fried. He and Mary talked about the options: close the shop, sell the equipment, go work for someone else, etc. He started to notice fliers around town from a company promising that he could make more money and spend more time with the family. They could help with the black holes in the business, and in Chuck’s opinion, the whole business was a black hole that had just about sucked the life out of him.
Chuck’s Car Care Total Transformation
One of the fliers promoted a seminar in Nashville in January 2004. With nothing to lose, Chuck signed up. To say that was the start of the biggest change of his business and his life is an understatement. At the time, he was not totally convinced that a company out of California could help change a small auto repair shop from the hills of East Tennessee. After a lot of hard work and a lot of changes, he is living proof that this program, called Management Success, if you put your mind and some hard work into it. Over the last five years, Chuck has been on a rocket ship of a ride. His business has grown by over 300%! This is amazing in itself, but to do it at the age of 60, with a two-bay building and no room for growth is truly miraculous. He was able to pay off a substantial amount of debt and start dreaming again, and best of all, spend time with his family.
Three years ago, he had the opportunity to make an offer on an undeveloped parcel of property next door to the business. As of October 2010, he was able to fulfill one of his life-long dreams of owning, building, and designing the shop he’s always wanted – the one Mary knew was within him to build all along. Her unending support has allowed him to now run a very successful business, with good people, working toward a common goal: to make Chuck’s Car Care Center one of the best automotive repair facilities in Oak Ridge.